Macys.com - It is utterly impossible to update your Macy’s account password unless you reset it via the “Forgot my password” link in the log in form. For the life of me, I cannot figure out how to accomplish this simple task.
Googling for help, I came across this useless page via Macy’s customer service website:
To update your password, log in using your email address and current password and once you have accessed your profile, simply delete the password listed in both the <Password> and <Verify Password> fields. You may then type in your new password. Please make sure you enter your new password in both fields. Once you have updated the necessary information, please click on the <Update Profile> button at the bottom of the page.
I have tried, and tried, and tried. Each time, I get this useless error message. The two password fields are highlighted for some reason. Is it because it doesn’t like the number of characters I used? Not enough mix of numbers, characters, etc? I have no idea.
The password reset form isn’t much better I’m afraid.
First step is pretty routine. What’s your email address? Boom. Ok, here’s the security question. Answer it.
Side note: In hindsight, I poorly misjudged that future Tony’s would know the answer right away. I didn’t. That will be a discussion for the future.
Alas, the step I’ve been waiting for. Looking at the password restrictions, I am saddened that I won’t be using my typical 30+ character long passwords thanks to 1Password Pro. No biggie. I can live with that. Right?
Stop right there. We have a problem. Ahhhh…upon further clarification, the password doesn’t allow character symbols! I wish you had told me that right away, Macy’s.
Oh, and one more thing, Macy’s. “jane47” is a terrible password to use as an example.